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The next time the protected device connects to the internet it silently switches to theft mode and accelerates Monitoring Center communication. If the device is stolen the owner first contacts the police to file a report, then contacts Absolute. Subsequent contact occurs daily, checking to ensure the agent remains installed and provides detailed data such as location, user, software, and hardware.
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The software may be updated by modules, downloaded from a command server. Once installed, the LoJack agent activates "absolute persistence" by making an initial call to the "Monitoring Center". This installer (small agent) is vulnerable to certain local attacks and attacks from hackers who can control network communications of the victim.
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This installer later downloads the full agent from Absolute's servers via the internet. The software agent behaves like rootkit (bootkit), reinstalling a small installer agent into the Windows OS at boot time. Īnalysis of Computrace by Kaspersky Lab shows that in rare cases, the software was preactivated without user authorization. Ībsolute's Computrace persistence module is preinstalled into many BIOS images by most laptop vendors. Īctivated Computrace/LoJack for Laptops periodically phones home to Absolute Software's server to both announce its location and to check to see if the machine has been reported stolen. Ībsolute Software licensed the name LoJack from the vehicle recovery service LoJack in 2005. Additionally, LoJack for Laptops provides additional services of an investigations and recovery team who partners with law enforcement agencies around the world to return protected laptops to their owners. The persistent security features are built into the firmware of devices themselves. LoJack for Laptops (originally known as CompuTrace) is a proprietary laptop theft recovery software ( laptop tracking software) with features including the abilities to remotely lock, delete files from, and locate the stolen laptop on a map.
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Please update this engineering to reflect recent events or newly available information. For victims who file police reports, Absolute's protection and techniques promotes a more law-enforcement oriented approach to face-to-face retrieval.Ībsolute plans to extend the MTM service to businesses and higher education in the near future.Parts of this engineering (those related to Software seems to be renamed or not sold anymore) need to be updated.
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The Mac Observer spoke with an Absolute Software representative who pointed out that while iOS has a built-in facility for generalized remote location and disabling of a lost or stolen iPad, not everyone (or organization) may wish to go it alone when it comes to physical confrontations and recovery. MTM per unit pricing starts at US$30.95 per year, and longer periods have a lower price per year. Previously, Absolute has assisted with the successful recovery of over 29,000 devices in 97 countries The theft recovery program includes a service guarantee (replacement, at extra cost) in the event the Absolute Investigations team is unable to recover a stolen iPad. If an iPad is reported stolen, the Absolute Investigations team will work closely with local law enforcement to assist in the investigation and recover the device.

The theft recovery component is an extension of the loss management program. Also included are special decals to alert a potential thief that the iPad is registered by a recovery service - a deterrent in itself.
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That includes education on the use of Apple's very robust password protection and encryption technology.

The loss prevention program provides customers with the tools to implement best practices within their organization and amongst users to ensure these iOS devices are handled responsibly. The Computrace MTM service has two components: loss prevention and theft recovery. Computrace MTM goes beyond the built-in iOS features to initiate rapid response service, start the investigation process to obtain evidence for police and prepare court ready investigative reports, all leading to physical recovery.Ĭomputrace MTM is based on the same techniques used by Absolute's LoJack for Laptops, previously reviewed by The Mac Observer.

Currently, the service is limited to iPad and iPad mini in K-12 education. Absolute Software has introduced Computrace Mobile Theft Management (MTM) an iOS loss management and theft recovery solution.
